Rutgers, The State University of New Jersey, is seeking a Mental Health Specialist II (Per diem) for the NJ Hopeline within Rutgers University Behavioral Health Care. Performs functions in support of the Unit’s mission providing streamlined, prompt, and “customer friendly” services to clients of the 988 Lifeline Services. Receives telephone, chat and/or text requests for service, undertakes assessment of the service need of the client and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues. Among the key duties of this position are the following: Models for clients’ good communication skills, recovery-oriented living skills, effective coping skills, and self help strategies as observed by supervisor and as indicated by feedback from clients and team members. Accepts service requests, responds to incoming calls, chats and/or texts within prescribed timeframe, as observed by supervisor. Maintains comprehensive and up-to-date knowledge of resources and programs used by the Center and Unit in order to provide guidance to clients and make appropriate referrals, as observed by supervisor. Performs assessment and makes appropriate disposition as indicated by feedback from receiving program/referral; client satisfaction supervised observations, or other provider. Collaborates effectively with other staff members and referral sources for disposition, as indicated by supervisory observation. Documents all client contact information in accordance with departmental protocols and accurately and appropriately inputs data in unit’s informational system, as observed by supervisor. FLSA Nonexempt Grade 99 H Salary Details $25.30 Per Hour Minimum Salary 15.92 Mid Range Salary 50.00 Maximum Salary 150.00 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status Per Diem Working Hours Standard Hours 19.00 Daily Work Shift Rotating Work Arrangement This position may be eligible for a fully remote work arrangement. Union Description Teamster Per Diem Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility None Qualifications Minimum Education and Experience Four (4) years of relevant full-time paid experience (part time and/or per diem experience may be substituted for the full-time equivalent) or a bachelor’s degree in a relevant mental health, social, or human services field. Certifications/ Licenses Required Knowledge, Skills, and Abilities Preferred Qualifications Equipment Utilized Physical Demands and Work Environment This position demands standing, walking throughout the program space. Lifting up to 20 lbs. Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence. Special Conditions Posting Details Posting Number 26 ST 0861 Posting Open Date

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